Arbordoll and The White Tree do not offer refunds or returns.
BJD Head Purchases
My BJD head was sculpted by hand, the casts are not mass-produced, and they are finished and inspected by me. Some small imperfections are to be expected, and are not considered defects.
Aesthetic Services
I always communicate very closely with customers and clients to offer the best quality of work that I can. If you are unhappy with the final results of an aesthetic service, I do offer a complete re-do for a marginal added fee.